8.2.8 Employee Rights and Pay Complaint Channels (2025)

Rajamangala University of Technology Lanna (RMUTL) has established procedures and channels through which employees can raise complaints or concerns regarding their employee rights and/or pay, as well as other work-related matters.

Employees can submit complaints through the President’s Direct Hotline available on the University website, as well as through the general complaint submission channel. In addition, RMUTL provides Dean’s Direct Hotline and Director’s Direct Hotline channels, allowing employees to raise concerns at the university, faculty, or division level, as appropriate.

The University has established clear procedural steps for receiving and handling complaints, providing a structured mechanism for the relevant authorities to receive, consider, and address complaints submitted by employees. The complaint-handling procedures are available at https://www.rmutl.ac.th/assets/docs/doc1-complaint.pdf.

RMUTL also recognizes the importance of protecting employees who submit complaints. Complaints are handled in accordance with the Official Information Act B.E. 2540 (1997) and relevant regulations, with confidentiality maintained regarding the complaint and the personal information of the complainant throughout the process.

Through these channels and procedures, RMUTL provides employees with accessible mechanisms to raise concerns and seek appropriate consideration regarding their rights and/or compensation, supporting a fair, transparent, and accountable working environment.

Complaint & Feedback Channels